https://www.chancehill.com - кинули на 450 евро

Тема в разделе "Жалобы", создана пользователем pokersmile, 9 июн 2016.

  1. pokersmile

    pokersmile

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    В общем ситуация такая,достали меня все эти топчаны недающие решил зарегаться в новом казино,зашел на askgamblers выбрал казино с бонусом под первый деп недолго думая первое на глаза попалось https://www.chancehill.com (перешел по их реф ссылке аскгеймблера) ну так почитал условия вроде все норм, да и оформление казино на платформе softswiss,ну короче регнулся депнул 45 евро,дали бонус 45 еще,отмыл его-на счету 450 евро,загрузил доки поставил на вывод. Через пару часов захожу вывод отменен,пишу в лайв суппорт,пишут мол ваша страна находится в списке запрещеных стран для бонуса,мы отменим ваши выйгрыши и вернем депозит. Прикол вот в чем,родился я в молдове,живу в португалии уже почти 10 лет,есть перманентая резиденция,гражданства пока нет ибо контракт нужен. Доки отправлял португальские(копию резиденции с двух сторон) ну и скрины с крила, в резиденции в графе национальность написано молдова,поэтому они решили отменить все выйгрыши ибо молдова в списке запрещенных стран,вот ссылка на термсы (https://www.chancehill.com/promotions/bonus-terms-and-conditions) но как таковой то я с молдовой ничем не связан практически,играл с португальско ип,португальские доки,скрилл на португальский адресс и тд и тп. Пукан у меня конечно подгорел не хило.. В общем вопрос такой есть шанс отбить деньги и стоит ли писать на askgamblers жалобу. С такой херней нигде не сталкивался хотя зареган во многих казино..Ну и вот переписка с упоротым "карычем" xD





    Green
    Nicolai, I'm sorry but your withdrawal cannot be processed due to nationality issues. Our terms don't allow Russian players to receive bonuses. The system issued it automatically as you appeared to play from Portugal, but your account hasn't passed the verification process. Therefore your winnings will be forfeited and initial deposit returned. I apologise for the inconvenience and if you have any further doubts, you may ask them directly to me or to our verification team at contact@chancehill.com

    nicolai cuncev
    wait what
    who told you what im russian?

    Green
    Sorry, Moldavian
    I got confused with your email

    nicolai cuncev
    and?

    Green
    Moldavian players (as well as Russian and other nationalities) aren't eligible for bonuses

    nicolai cuncev
    i played on lots of casinos and never had problme like that
    im recidential of portufgal
    portugal*
    Restricted Countries Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, France, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Netherlands, Norway, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, United States, Israel
    i dont see on this list moldova this is first,second you dont have nothing to see about my nationality because im recidential of portugal as you told you before
    im registered in all casinos as portugal recedntial and never had problems with that
    as i can see you are just trying to rigged out my clearly winings

    Green
    Molvoda has always been banned: it is listed on the site
    nicolai cuncev
    i told you one more time

    Green
    https://www.chancehi…ons/bonus-terms-and-conditions
    {{page.description}}
    Same link I sent this morning

    nicolai cuncev
    you dont have to see nothing about moldova,im recidential of portugal and i sent you my portuguese documents

    Green
    Please note that our terms state that players from Moldovia aren't eligible. This doesn't mean that the player has to be in Moldovia, simply hold a Moldovian nationality. The reason is that we've have an incredible amount of bonus abuse coming from Moldovian players in the past, so we had to ban it. Coincidentally, all this abuse came from Skrill or Neteller.

    nicolai cuncev
    IM NOT FROM MOLDOVA GOSH
    sorry for kaps

    Green
    Nicolai

    nicolai cuncev
    alright im wasting time here,guess need to type about this situation on askgamblers

    Green
    What do you mean you're not from Moldovia?
    It says so in your passport
    Or is it wrong?
    Can you offer an explanation as to why your email ends in .ru?

    nicolai cuncev
    what says my passport? so read it better,im recident of portugal,moldova is just my nacionality,i borned there and dats it
    and why i need to explain about my mail,im russian speaker,so maybe this is means what im russian?
    im sorry but your logic insane
    you wanna say what im bonus abuser? you saw my skrill screenshot? vip bronze lvl,means what im abuser? i got here from askgambler to find new for me casino and waste some time play a little
    im registered like in 30+ famous casino and im 100% honest i never had problems like this,im recidential of portugal,i have my portuguese document what clearly confirms that
    i just cant understand what is your problem..

    Green
    Nicolai, please send an email to contact@chancehill.com for further questions. They might require further documents
    Such as utility bill

    nicolai cuncev
    could be from bank account?

    Green
    Not sure Nicolai. I'm not in charge of verifications. If you could please send a request tocontact@chancehill.com
    They'll request the adequate documents
    Or upload both types, that way you cover it
    So that you don't lose time with emails
    Access your profile, same section as before, and upload a utility bill

    nicolai cuncev
    ok understood
    have a nice day,see you soon

    Green
    However Nicolai, we never process cashouts from Moldovan players as it's against our terms
    Regardless of passport from another country

    nicolai cuncev
    nope you are wrong on this situation
    im portuguese recidence i played from portuguese ip
    i sent you an portuguese document

    Green
    Yes, but that doesn't change the fact that 100% of the Moldovan players we had before changing our terms were Moldovan
    nicolai cuncev
    so im portuguese player,not moldavian
    Green
    sorry, bonus abusers

    nicolai cuncev
    cmon
    what bonus auser you talking about?
    you saw my skrull?
    skrill
    vip bronze
    im first time here
    i passed from askglamblers referal link

    Green
    Well, unfortunately Skrill's loyalty system favors players with many transactions. In my experience it has lost value since many players simply deposit and withdraw in order to receive loyalty points in Skrill and move up in their loyalty system to enjoy lower fees
    So it's not a part of our verification process
    I'm not saying it's your case
    I'm just saying it's not part of our verification process

    nicolai cuncev
    you just calling me bonus abuser,because my nationality is moldovian right?

    Green
    In the same way that I'm not saying your an abuser for being Moldavian, I'm just saying MOldavian players aren't bonus eligible as a precautionary measure
    And that's why it figures in our terms

    nicolai cuncev
    gonna tell you one more time
    im recident of portugal
    and registered as portuguese player
    anyway guess im supposted to type about this situation on askgamblers

    Green
    I'm sorry you have decided to do so Nicolai

    nicolai cuncev
    this situation really new and insane for me

    Green
    I'm sorry for the frustration. We usually avoid it by not allowing the player to redeem the bonus, but since you registered as Portuguese the system didn't detect it
    nicolai cuncev
    ofc i gonna register like portuguese,im living in portugal and im portuguese recident

    Green
    Yes sir, but if our terms state that players from Moldova aren't eligible, we assume that players read our terms (hence why they agree to them upon sign up)
    nicolai cuncev
    in every casino im registered as portuguese
    players from moldova,who lives in moldova can provide you nothing,just documents from moldova
    im not on this case

    Green
    But sir, you are from Moldova. It states so in your passport
    If a player is born in Moldova and then lives in another country, he still is Moldovan
    nicolai cuncev
    its just says nationality

    Green
    https://www.chancehi…ons/bonus-terms-and-conditions
    Exactly, nationality
    nicolai cuncev
    exactly what? are lots of countrys what can have double nationality
    or even triple

    Green
    If one of the nationalities belong to our prohibited list, then the player isn't eligible
    I apologise because the bonus was issued when it shouldn't have, but this was only discovered upon verification
    That's why the system didn't detect it

    nicolai cuncev
    sorry cant see about nationalities in your terms

    Green
    https://www.chancehi…ons/bonus-terms-and-conditions

    nicolai cuncev
    its just says country
    it means people who lives there
    Players from the following countries are bonus restricted

    Green
    Exactly. Where are you from, sir?

    nicolai cuncev
    7:23 pm
    i live in moldova? no
    im from portugal
     
    BTR нравится это.
  2. CrystalMaiden

    CrystalMaiden

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    На самом деле не так все очевидно.
    Понятие, кто чей резидент и чей гражданин это разные вещи.
    Но в любом случае козлы. После драки махать кулаками, проиграл бы ты депозит ничего бы не получил.
     
  3. BTR

    BTR

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    Просто зажали бабки...Простите, но это уж расизм какой-то банить по национальности
     
    Филимон нравится это.
  4. BetchanPachan

    BetchanPachan

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    Привет!

    Давай свою почту в казино мне в ЛС - и скорее всего сегодня ты получишь все деньги обратно :)
     
    Вано685 и Petyshok нравится это.
  5. BTR

    BTR

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    [​IMG]
     
    pokersmile, gamer 2 и kekz нравится это.
  6. kekz

    kekz

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    Вот это пиздец, конечно. Блять попахивает помойкой и лохотроном. Как может приличное казино банить по национальности? Это пиздец, товарищи. Честно я немного в шоке. В черный список эту шарагу!
     
  7. BetchanPachan

    BetchanPachan

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    Должны все вывести, напиши им еще раз.
     
    Petyshok и PlZOMBE777 нравится это.
  8. pokersmile

    pokersmile

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    накатал жалобу на них на аске http://www.askgamblers.com/casino-complaints/bonus-restriction-issue посмотрим что решат,мне понравилось как их представитель термсы под себя подстроил :D

    если выведут сотку у вас солью обязательно в качестве благодарности :D
     
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